I purchased LED masks with DDP shipping terms from Shenzhen Wochuan Electronic Co., Ltd. expecting full customs handling.
They failed to provide required HMRC IEN/C88 documents, citing a “special line” excuse, leading to my order becoming unfulfillable on Amazon UK and facing disposal, causing significant financial loss.
I have also had a unit returned defective (“faulty wiring”).
Alibaba closed my dispute unfairly, releasing funds despite their breach. Poor communication, non-compliant shipping, and defective goods—strongly avoid this supplier.